Privacy Policy

Effective Date: 10 November 2024

Introduction

Welcome to Taileo! Taileo LTD (referred to as "The Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform, Taileo.com, and any associated applications, software, or services provided by Taileo LTD. For an exhaustive list of Definitions of what is listed below, please refer to the Terms and Conditions.

1. Information We Collect

  • Personal Data: Information that can identify you as an individual, such as your name, email address, and images you upload for virtual try-on purposes or any other purpose specified in the Terms and Conditions.
  • Device and Technical Information: Details about your device, such as IP address, browser type, and operating system, collected automatically when you interact with our Platform.
  • Usage Data: Data about your interactions with the Platform, such as pages viewed, links clicked, and features used. This data helps us understand and improve our services.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, remember preferences, and gather usage information. See our Cookie Policy for details.

2. How We Use Your Information

  • Providing and Improving Services: To operate, maintain, and enhance our virtual try-on services, including customizing recommendations and size-matching.
  • Personalization: To deliver personalized content and features based on your interactions with the Platform.
  • Communication: To send you updates, notifications, and support communications related to your account and our services.
  • Marketing and Promotions: With your consent, we may send you promotional offers and marketing communications about our products and services.
  • Security and Fraud Prevention: To detect, prevent, and address security threats, fraud, and unauthorized activity on our Platform.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

  • Service Providers: Third-party providers perform various functions on our behalf, such as data analysis, hosting, and customer support.
  • Affiliates and Partners: We may share data with affiliates or partners who are bound by confidentiality agreements.
  • Legal Requirements: To comply with legal obligations, protect our rights, investigate fraud, or respond to government requests.
  • Business Transfers: In case of mergers, acquisitions, or asset sales, your data may be transferred to the new owner. You will be notified of any changes.

4. Your Data Protection Rights

Depending on your location, you may have certain rights under data protection laws, such as GDPR, including:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Erasure: Request deletion of your Personal Data under certain circumstances.
  • Restriction of Processing: Request limitation of data processing in specific situations.
  • Data Portability: Request a copy of your data in a structured, commonly used format.
  • Objection to Processing: Object to data processing in some cases, including direct marketing.
  • Withdrawal of Consent: Withdraw consent where we rely on it for processing your information.

To exercise these rights, contact us at [email protected]. We will respond in accordance with applicable laws.

5. Data Security

We take the security of your data seriously and implement appropriate technical and organizational measures to protect your information. However, no method of transmission over the internet or electronic storage is completely secure.

6. Data Retention

We retain your Personal Data only as long as necessary to fulfill the purposes for which it was collected and as required by applicable laws. When no longer needed, we will securely delete or anonymize it.

7. Children’s Privacy

Our Platform is not intended for individuals under the age of 18 without parental consent. If we become aware that a child under 18 has provided us with Personal Data, we will delete it.

8. International Data Transfers

Your data may be transferred and processed internationally. We ensure protection through safeguards, including compliance with relevant data protection laws.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to personalize your experience. For more details, see our Cookie Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Significant changes will be communicated via email or a notice on our Platform. Continued use of our Platform constitutes acceptance of the revised terms.

11. Contact Information

If you have questions or concerns about this Privacy Policy, contact us at:

  • Email: [email protected]
  • Address: Taileo LTD, Flat 3, 15 Courtfield Gardens, SW5 0PD, London, England, United Kingdom